Robin Roo Casino

RobinRoo Casino Australia - First Impression

RobinRoo is a brand new casino launched in 2021. The name of the casino comes from its mascot - a sort of Kangaroo superhero with a black leather jacket. The choice of this theme seems to indicate that the casino is aimed mainly at the Australian market.

As far as first impressions go, the website looks quite modern. They have opted for a "dark mode" here, with slate grey backgrounds and violet and green accents on the buttons. While the colour palette looks a bit odd, the web design and layout cannot be faulted.

On the other hand, this is only to be expected from a casino like RobinRoo. After all, it is powered by Real Time Gaming (RTG). Most of the casinos powered by RTG are easily recognizable due to a common layout.

RTG Casinos usually carry licensing from Curacao - this might very well be the case with RobinRoo as well. Unfortunately, there is no information on the homepage regarding the licensing or the operator who owns the casino. If they want to gain the trust of new players, the operators need to address this quickly.

Apart from that one major issue, RobinRoo looks like a regular online casino for Australian players - nothing too remarkable or out of the ordinary. The software is trusted and reliable, with guaranteed fair pokies. There are a few progressive jackpots, table games, and video poker titles as well. But like most RTG sites, this one too lacks live dealer games.

The bonuses are pretty solid, which is only to be expected from such a new website. The welcome bonuses here are bigger than the ones available at most other casinos. Players will also find around a dozen other promotional offers, which is quite impressive indeed. There is also a pretty detailed VIP club, which is something you don't find often at modern online casinos these days.

When it comes to payments and banking, the casino has its share of pros and cons. AUD is supported as default, as are AU-friendly payment methods like VISA and bitcoin. But processing time for payments is not on par with the industry standards in 2021.

The story remains the same when it comes to customer support - there are plenty of ways to contact them, including email and international phone numbers. But according to the RobinRoo website, they will respond within 48 -72 hours, which is frankly too slow.

So, is RobinRoo Casino worth a try in 2021? To address that question adequately, we need to look closely at the important facets first. Let's start with the meat and potatoes of an online casino - the software and games.

Software Providers and Favourite Robin Roo Casino Pokies

RobinRoo Casino is powered by Real Time Gaming. Commonly known as RTG among casino enthusiasts, this software provider has been around for well over two decades. As one of the oldest brands in its field, RTG has legions of fans around the globe. Hundreds of online casinos use RTG software.

The platform at RobinRoo casino gives you two playable versions - an instant online website that you can load on any PC or mobile browser, and a download casino program for Windows. The latter is purely for PC gamers - if you wish to play on mobile, instant online is the way to go.

The RTG platform at RobinRoo gets full marks for security. All pages are encrypted using 128-bit SSL technology - the same used by eCommerce sites and banks to ensure maximum protection against malware and hackers. Any data or banking information you share with the casino will remain secure and untouched by outsiders, guaranteed.

While highly secure and stable, RTG powered casinos have one feature that some might consider a weakness - they only carry games and pokies developed by RTG. This puts casinos like RobinRoo at a considerable disadvantage when pitted against other casinos that get games from dozens of providers.

At single-provider casinos, the number of available games is relatively on the lower side. RTG has around 130 pokies in its catalogue, along with around 50 video poker titles, and another 20 table games + specialty games. RobinRoo Casino was in the progress of adding them at the time of our review.

In contrast, a multi-provider casino may have thousands of games. On the plus side, the pokies and games currently available at RobinRoo Casino are pretty good. You can test them out for free as well - no registration is required for that. But if you want to wager cash and win real money, you have to sign up and create an account at the casino.

Follow these steps to create an account and play at RobinRoo Casino:

1. Open the RobinRoo website on your PC/mobile browser.
2. Click on the green "Sign Up" button at the top left side of the welcome page.


3. Complete the three-step registration form in the following manner:


4. Enter your name, email, and a username+password in the first window
5. Provide your full address with city, country and zip code
6. Enter personal details like DoB, gender, phone number


7. Accept the terms and conditions on the final page and click on the purple "Register" button
8. The casino will send a verification email to your inbox - open it and click the link provided
9. Your new casino account will be created and fully verified
10. You may now log into your account and deposit money, claim bonuses, and start playing!
11. Log in to your account and start wagering real money on the games.

Now it's time to take a closer look at RobinRoo's games library. The layout is pretty basic and user-friendly. You can either browse through the entire library at once using the ALL GAMES tab or check out the FEATURED titles.

Or else, you can just browse games from each category separately.

Here are the main game categories at RobinRoo, with some popular titles:

Baccarat

Blackjack

Craps

Keno

Roulette

Video Poker

RobinRoo Casino Mobile Casino

The mobile casino is just a revamped version of the main RobinRoo website. The layout has been tweaked to offer a smoother experience on touch-screens. The games, bonuses, and other features remain untouched.

You can use the mobile casino on Android phones and tablets, as well as all iOS devices. To play on the move, all you need is a compatible device and an active internet connection - wifi or 4G.

To get started on the RobinRoo Mobile Casino, follow these steps:

1. Visit RobinRoo Casino on your mobile device - use Chrome or Safari browser for best results.
2. If you have an account, use the Log In button.
3. If you are visiting the casino for the first time, use the Sign Up button and create an account.
4. Log in using your username and password.
5. Add funds, if necessary, to your casino wallet.
6. Browse the game library and tap on the icon of a game you want to play.
7. The game will load directly on your browser window in a few seconds.

Compatible Devices

Big Progressive Jackpots

RobinRoo Casino hosts around 7 progressive jackpots from RTG. They include the following - Caribbean Draw, Caribbean Hold'em, Caribbean Stud, Let Em Ride, Aztec's Millions, Jackpot Cleopatra's Gold, Jackpot Pinatas Progressive, Shopping Spree II, Spirit of the Inca. if you want to win the biggest jackpot, pick Aztec's Millions - it routinely hits $4 million!

Robin Roo Promo Codes and Other Offers

RobinRoo Casino was a work in progress at the time of this review, especially on the Promotions page. But we did spot at least 10 different bonuses here, with incomplete information regarding bonus features and terms.

Here are the names of a few of them:

• Spin N Win
• Frenzy Friday Jackpots
• 20 Free Spin Saturdays
• Winner Wednesdays

The bonus rules are quite relaxed, particularly when it comes to contentious issues like the wagering requirement. For deposit bonuses, they have kept it at a reasonable 30x. Free spins command a premium at 40x while no deposit bonuses carry a hefty 60x requirement which is not that unfair.

• VIP Club - To become a member you need to get an invite from the casino team. The VIP club at RobinRoo is well laid out and has some excellent perks, like VIP bonuses, bigger and faster withdrawals, cashback deals, and a personal casino host.

Customer Service and Support

If you want basic information about casino terms and bonus rules, head to the Terms & Conditions Page. The page has everything you need to know.

But if you have another query or complaint, you can reach the casino support team using any of the following methods:

• Email: Send your query to support@robinroo.com.
• Telephone: Call on the toll-free number 1800 955 735.
• Live Chat: This option is only available to registered players on the website.

Live chat and telephone are the recommended channels to contact the customer team as you can get an instant response. With emails, you may have to wait as long as two days to get a reply.

Robin Roo AUD Deposit and Withdrawal Methods

Though RobinRoo Casino does not have a dedicated page on banking for visitors, you can still spot the available payment options at the bottom of the landing page.

They include the following:

• VISA
• MasterCard
• Bitcoin
• Bank Transfer

The casino requires a minimum deposit of $20 to unlock any bonus offers. Deposits are instant and do not incur any fees. The chosen deposit method will have a direct impact on your withdrawal options. If you use a VISA card for deposit, the casino will send any withdrawals to the same card if possible.

Ewallet Withdrawal Turnaround
1 - 2 Days

Bank Transfer Withdrawal Turnaround
5 - 7 Days

Credit/Debit Cards Withdrawal Turnaround
3 - 5 Days

Minimum Withdrawal Amount
150

Is Manual Flush Supported?
No

Withdrawal Speed and Reversal Time

Remember the following terms & conditions while requesting a payout:

• Withdrawal requests are only processed after a mandatory interval of 24 hours.
• Players can reverse the requests during this window if they want.
• Players who have deposited only $200 total in their accounts are allowed to withdraw a max of 10x that amount.
• For others, the withdrawal limit is $5000 per week - if the amount requested is higher, it will be paid in weekly installments.
• All withdrawal requests will only be processed after KYC check - players have to submit ID proof, address proof, and credit card info when requested by the casino.
• Withdrawals can take up to 12 days to reach your bank account.

Casino Facts

Year Established
2021

Jurisdictions
Curacao

Live Dealer
Yes

Average Payout
97.00%

Self-Exclusion Policy
Yes

Chloe Wilson